1. Information Collection:
1.1. Information Collection
(a) Types of Information: We collect personal information that you deliberately give to us, for example, your name, email address, and contact subtleties, when you make an account or reach us for support. This may vary for product to product, let’s say for iOS app we do not collect email address but Apple does and App usage data. We do not collect any entry and exit IP address of your internet traffic, so that your privacy and human right is not violated.
(b) Technical Information: At the point when you utilize our VPN application, we consequently gather specific specialized data, for example, your IP address, gadget data (including operating system and browser type), connection logs, and usage data.
(c) Cookies and Similar Technologies: We use cookies and similar technologies to gather data and upgrade your experience while utilizing our VPN application. For additional information about the utilization of cookies and how you can manage your preferences, please refer to our Cookie Policy.
1.2. Methods of Collection:
(a) We gather individual data that you give to us when you make an account or utilize specific features of our VPN application, for example, when you submit a support request.
(b) Automatic Collection: As you access and interact with our VPN application, we automatically collect certain technical information using server logs and other tracking technologies.
1.3. Third-Party Sources: With your consent, we might gather data from outsider sources, like social media platforms, to upgrade and customize your involvement in our VPN application.
1.4. Legal Basis for Collection: We collect and process your information based on your consent and to fulfill our contractual obligations to provide you with the requested VPN services. Additionally, we may collect and process your information to comply with applicable laws and regulations or pursue our legitimate interests in improving our services.
1.5. Children’s Information: Our VPN application isn’t expected for use by youngsters younger than 13. We don’t intentionally gather individual data from youngsters. Assuming you are younger than 13, kindly don’t utilize our VPN application or give any private data to us.
1.6. User Responsibilities: You are liable for giving accurate and up-to-date data while utilizing our VPN application. We suggest that you try not to give unnecessary sensitive personal information that isn’t needed for the utilization of our services.
2. Use of Information:
2.1. Purposes of Use:
(a) We utilize the gathered data to give you our VPN services, including troubleshooting technical issues, analyzing usage patterns, and consistently working on the presentation and usefulness of our application.
(b) Customer Support: We might utilize your data to answer your requests, give client assistance, and address any issues or concerns you might have connected with our VPN application.
(c) Personalization and User Experience: We may use the collected information to personalize your user experience, such as recommending relevant content, features, or advertisements based on your usage patterns and preferences.
(d) Communication: We may use your information to communicate with you, including sending important notices about our services, updates, and promotional materials that we believe may be of interest to you.
(e) Additional Purposes: Notwithstanding the reasons referenced above, we may likewise involve the gathered data for innovative work purposes, to further develop the safety efforts of our VPN application, and to conform to material legitimate commitments.
2.2. Data Aggregation and Anonymization: We may aggregate and anonymize the collected information to generate statistical analysis, conduct research, and prepare reports to help us understand usage trends and improve our VPN application. This amassed and anonymized data doesn’t distinguish individual clients.
2.4. Marketing and Promotional Materials: With your consent, we may use your information to send newsletters, offers, or advertisements that we believe may be of interest to you. You can opt out of receiving such communications at any time by following the instructions provided in the communication or by contacting us.
3. Data Retention:
3.1. Retention Period: We will retain the collected user data for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by law. The retention period may vary depending on the type of data and the specific context of its collection.
3.2. Account Deletion: You may request the deletion of your account and associated data by contacting our customer support. However, please note that certain data may need to be retained for legal or legitimate business reasons, such as to comply with applicable laws or resolve disputes.
3.3. Aggregated and Anonymized Information: We might hold amassed and anonymized information for an endless period for statistical analysis, research, or reporting purposes. This information doesn’t recognize individual clients and is utilized in a way that guarantees the protection and obscurity of clients.
3.4. Data Backup and Security: We might hold information reinforcements for a restricted period to ensure effective disaster recovery and system restoration. These backups are subject to the same privacy and security safeguards as the live data and are used solely for the purposes of maintaining the integrity and availability of our services.
3.5. Compliance with Legal Obligations: We might hold specific client information to follow legitimate commitments forced by relevant regulations, guidelines, or government demands. We will ensure that any retention of data is done in accordance with the applicable legal requirements and for the duration required by law.
4. Data Security:
4.1. Data Protection Measures: We have executed industry-standard safety efforts to safeguard your information from disclosure, alteration, or destruction. These actions incorporate encryption, firewalls, access controls, and ordinary security appraisals.
4.2. Confidentiality: We keep up with severe privacy of your information and limit admittance to approved staff who need it to play out their work obligations and furnish you with our VPN services.
4.3. Data Transmission: We use industry-standard encryption protocols, such as Secure Socket Layer (SSL) or Transport Layer Security (TLS), to ensure the secure transmission of data between your device and our VPN servers.
4.4. User Responsibility: You must assume a sense of ownership with safeguarding your own information. Please ensure that you choose strong and secure passwords, avoid sharing sensitive information or credentials with others, and regularly update your account information.
4.5. Data Breach Response: In case of an information break, we have laid out a complete reaction plan. If a breach occurs, we will promptly investigate, take appropriate measures to mitigate the impact, and notify affected users and relevant authorities as required by applicable laws and regulations.
4.6. Third-Party Services: We may engage third-party services or providers to assist in processing or storing user data. We carefully select these partners and ensure they maintain appropriate security measures and comply with relevant privacy laws.
5. Third-Party Sharing:
5.1. Sharing with Service Providers: We may share certain user data with trusted third party service providers who assist us in delivering and improving our VPN services. These service providers are contractually obligated to handle user data securely and confidentially, and they are only permitted to use the data for the purposes specified by us.
5.2. Legal Compliance and Protection: We might unveil client information whenever expected to do as such by regulation or considering substantial lawful solicitations, for example, court requests or government requests. We may likewise share information when we accept it is important to safeguard our freedoms, property, or security, or the privileges, property, or security of others.
5.3. Business Transfers: On the off chance that we are engaged with a consolidation, securing, or any type of business move, client information might be moved or uncovered as a component of the exchange. In such cases, we will tell you and give you the potential chance to quit if your information will be dependent upon an alternate privacy policy.
5.4. User Consent: We will get your assent prior to offering your information to outsiders for purposes other than those illustrated in this privacy policy.
5.5. Aggregate and Anonymized Data: We might share amassed and anonymized information with third party for advertising, investigation, research, or different purposes. This information doesn’t distinguish individual clients and is utilized in a way that guarantees privacy and obscurity.
6. Cookies and Tracking Technologies:
6.1. Types of Technologies Used: We use various technologies, including cookies and web beacons, to upgrade your experience and further develop our VPN application. These technologies assist analyze usage patterns, deliver personalized content, and provide relevant advertisements.
6.2. Cookie Functionality: Cookies are small text files that are put away on your gadget when you visit our site or utilize our VPN application. We use cookies to remember your preferences, enhance your user experience, and provide you with relevant services, for example, recalling your login data or showing customized content.
6.3. Third-Party Cookies: With your consent, we may allow certain third-party cookies on our VPN application. These cookies are utilized for different purposes, for example, analytics, promoting, or social media integration. The specific third-party administrations or suppliers might incorporate Google Investigation, Facebook, or other promoting organizations.
6.4. Cookie Management: You can deal with your cookie preferences by changing the settings in your web browser. Most programs permit you to incapacitate or erase treats completely or on a for each site premise. Kindly note that disabling or erasing cookie might influence the usefulness of our VPN application or breaking point your capacity to get to specific elements.
6.5. Tracking Technologies: In addition to cookies, we might utilize other tracking technologies, for example, web signals or pixel labels, to follow site or application use, measure publicizing viability, and assemble examination information. These advancements assist us with working on our services and grasp client conduct.
6.6. Do Not Track (DNT): Our VPN application does not currently respond to “Do Not Track” signals from browsers. We may continue to collect information in the manner described in this privacy policy, even if a “Do Not Track” signal is received.
7. User Rights:
7.1. Right to Access: You reserve the privilege to get to the individual information we gather and interaction about you. To demand admittance to your information, to request access to your data, contact our client care and give any essential confirmation data. We will answer your solicitation inside a sensible time period.
7.2. Right to Rectification: Assuming you accept that the individual information we hold about you is wrong, deficient, or obsolete, you reserve the option to demand its amendment. To request a correction or update to your information, kindly contact our customer support and give subtleties of the data that should be rectified or refreshed.
7.3. Right to Erasure: In specific circumstances, you reserve the right to request the cancellation of your own information. On the off chance that you wish to practice this right, if it’s not too much trouble, contact our client service. We will cautiously audit your solicitation and evaluate if any lawful commitments or authentic grounds exist for holding the information.
7.4. Right to Restriction of Processing: You reserve the option to request the limitation of processing of your own information in specific situations. Assuming you accept that your information is being handled unlawfully or its exactness is challenged, kindly contact our customer support to request the restriction of processing.
7.5. Right to Data Portability: Dependent upon specific circumstances, you reserve the option to get a copy of your own information in a usually utilized and machine readable format. On the off chance that you might want to practice this right or solicitation the immediate transmission of your information to another information regulator, please contact our customer support.
7.6. Right to Object: You reserve the option to protest the handling of your own information for specific purposes, like direct advertising. On the off chance that you wish to practice this right, please contact our client care, and indicate the nature of your objection.
7.7. Right to Withdraw Consent: You reserve right to withdraw you agree to the handling of your own information whenever. To pull out your assent, please, contact our client assistance. Kindly note that pulling out assent doesn’t influence the legality of handling in view of assent before its withdrawal.
8. Modification:
8.1. Right to Modify: We maintain whatever authority is needed to change, update, or change the details of this application without earlier notification. These progressions might be made for different reasons, including legitimate consistence, administration improvement, or tending to client criticism.
8.2. Notice of Modifications: We will give notice of any material changes to these Terms. This should be possible by means of email, notices inside this application or by posting refreshed terms on our site. It is your responsibility to regularly review the updated terms.
8.3. Acceptance of Modifications: You proceeded with utilization of this Application following changes to these Terms will comprise your acknowledgment of the refreshed Terms. On the off chance that you disagree with the adjusted terms, if it’s not too much trouble, quit utilizing this application.
8.4. Right to Reject Modifications: You have the right to reject the modified terms. If you do not agree to the updated terms, you may close your account and stop using this application.
8.5. Sever ability: If any arrangement of these Agreements is viewed as invalid or unenforceable, the excess arrangements will stay in full power and impact.
9. Consistence with Laws
9.1. General Consistence: By utilizing our VPN application, you consent to agree with every appropriate regulation, guidelines, and lawful commitments. You are responsible for ensuring that your utilization of the application is legal and does not violate any third-party rights.
9.2. Prohibited Activities: You are prohibited from involving our VPN application for any criminal operations or exercises that encroach upon the freedoms of others. This incorporates however isn’t restricted to exercises like unapproved access, dispersion of copyrighted materials, or any type of cybercrime.
9.3. Compliance with Export Control Laws: You are expected to follow all applicable export control laws and regulations. This remembers yet isn’t restricted to limitations for the utilization, access, or product of the VPN application or any connected innovation or data.
9.4. Government Requests and Legal Obligations: We might be expected to consent to substantial government demands or legitimate commitments, for example, court requests or summons, to uncover client data or make essential moves to guarantee consistence with the law.
9.5. Protected innovation Freedoms: You must respect the intellectual property rights of others. It is completely restricted to utilize our VPN application to participate in any exercises that encroach upon copyrights, trademarks, patents, or any other intellectual property rights.
9.6. Reporting violation: If you become aware of any violations of laws, regulations, or the terms and conditions of our VPN application, please report them to the appropriate authorities or contact our customer support.
10. Contact Information:
10.1. Customer Support: If you have any questions, concerns, or inquiries regarding our VPN application or these terms and conditions, please contact our customer support team.
10.2. Reporting Abuse or Violations: To report any abuse, violations, or concerns regarding the use of our VPN application or any suspected privacy breaches, please contact us via our contact details shown our website. We take such matters seriously and will promptly investigate and address any reported issues.
10.3. Response Timeframe: We strive to respond to customer inquiries and privacy related requests within two business days. However, please note that response times may vary depending on the nature and complexity of the request.
11. Entire Agreement:
11.1. These terms and conditions, along with any additional policies or agreements referenced herein, constitute the entire agreement between you and VPN Master Pro regarding the use of our VPN application and supersede any prior agreements or understandings, whether written or oral.
11.2. Sever-ability: If any provision of these terms and conditions is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
11.3. Additional Information: In the event of a breach of these terms and conditions by a user, we reserve the right to exercise any rights and remedies available to us under applicable laws. For legal inquiries or notices, please contact us.
Contact information
If you have any questions about this statement or any privacy issues related to our products or services, you can contact us in the following way : support4browser@openwhale.app